Once we receive your order, we do our best to ship orders within 2-4 business days. Orders placed on weekends and select holidays are processed the next business day. During holidays, there may be a delay with shipping. After your order has shipped, please allow 2-3 business days on standard shipping and international shipping 7-20 business days (not including holidays and weekends). If you have any issues with your order, contact us by email. We will respond to your email within 12-24 hrs. If you have questions that require immediate responses, please call us. 

As soon as your order ships, an e-mail confirmation will be sent to the e-mail address provided with your order.


Pre-Order Items

Please note items purchased that are labeled Pre-Order have an estimated ship date of 2-4 weeks from the time of purchase. Please be aware that when ordering other items in addition to a pre-order item, it will result in a delay of your shipment. All items will ship at one time. It is recommended to order pre-order items separately to prevent a delay in the delivery of your entire order. Please contact us by email ( or call the office (225-256-4693) if you would like to have your order split.   

Estimated ship dates for all preorders are included in the item description. Please note dates on pre-order items are subject to change. 


Lost or Stolen Packages

Kalexis is not responsible for lost or stolen packages. If your tracking number states that your order was delivered and you have not received it, please contact USPS directly. Any lost, stolen or damaged packages must be reported as a claim to USPS.