• I'm not sure what size to get. How do the sizes run?

Sizing will vary depending on the item, please use the size chart as a general guide. Specific details about each item is available in the product overview. For further sizing questions, please contact us.

• If I place an order today, how long will it take to arrive?

Kalexis offers standard shipping and expedited shipping. For standard shipping, please allow 2-4 business days. For expedited shipping, please allow 1-2 business days. 

• How long does it take to receive a pre-order?

Pre-orders ship within 1-2 weeks of purchase. If you order an item that is pre-order, Kalexis will update the product overview on the website with the expected ship date once that information is received from the vendor. If you have questions concerning your order, please contact us via email. 

• I haven't received my tracking number or package. What should I do?

We apologize that your order has not been received. Please allow 2-4 business days for delivery. If you have not receive your item(s) after that time frame, please notify us. If you did not receive your tracking number, please be sure to check your spam and junk folders for your tracking confirmation email. Contact us with any questions via email. 

• What if an item is out of stock?

Unfortunately, the merchandise you would like to purchase is not available at this time. If you want to know if an item will be restocked, please contact us.

• What is the return policy?

Please refer to the return policy section on our website.

• How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices.

• How do I create an account?

Click the "Log In" link at the top right hand side of our site. Enter your email address and a password and select "Create Account". Simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

• What should I do if I received the wrong item?

If you feel you received the wrong item, please contact us via email immediately and we will gladly assist you.